Provider Agreement

This Provider Agreement ("Agreement") governs your use of the Glamr platform as a beauty professional ("Provider"). By creating a provider account, you agree to this Agreement in addition to our general Terms of Service.

1. Independent contractor status

You are an independent contractor, not an employee, agent, or partner of Glamr. You are solely responsible for:

• All tax obligations arising from income earned through the platform
• Obtaining and maintaining any required professional licences and certifications
• Holding appropriate public liability and professional indemnity insurance
• Compliance with all applicable health, safety, and hygiene regulations

Nothing in this Agreement creates an employment relationship. Glamr does not direct or control how you perform your services.

2. Platform fees and commission

Access to provider features requires an active Glamr subscription. Subscription tiers and pricing are set out on the pricing page and may be updated with 30 days' notice.

Glamr does not currently charge a per-booking commission beyond the subscription fee. Payment processing fees (charged by Stripe) apply to all card transactions and are deducted before funds are transferred to your account.

3. Payments and payouts

Payments from clients are processed by Stripe on your behalf. You must complete Stripe Connect onboarding to receive payouts. Glamr is not responsible for delays caused by Stripe's verification processes or payout schedules.

You are responsible for issuing accurate receipts or invoices to clients where required by Irish tax law (VAT Act 1972 as amended).

4. Your profile and content

• All information in your profile must be accurate and kept up to date
• Services, pricing, and availability must reflect what you actually offer
• You must not upload content that infringes third-party intellectual property rights
• Profile photos must feature your actual work and must not be misleading

5. Client relations

You are solely responsible for the quality of services delivered to clients. Glamr is not party to the service agreement between you and your clients and has no liability for disputes arising from service delivery.

You must honour confirmed bookings. Repeated unexplained cancellations or no-shows may result in account suspension.

6. Prohibited conduct

You must not use the Glamr platform to:

• Process payments for services not booked through the platform in order to circumvent fees
• Solicit clients to move off-platform within 12 months of a first Glamr booking
• Upload misleading, false, or defamatory content
• Discriminate against clients on any protected characteristic
• Engage in any fraudulent, deceptive, or unlawful activity
• Share your account credentials with any third party

7. Data and client privacy

Client personal data (name, contact details, booking history) is accessible to you solely for the purpose of managing bookings. You must not use this data for any other purpose, share it with third parties, or retain it after the provider relationship ends, beyond what is required by law.

As a data processor of client data, you are responsible for complying with GDPR where applicable to your own processing activities.

8. Suspension and termination

Glamr may suspend or terminate your account immediately if you:

• Breach any term of this Agreement or the Terms of Service
• Receive persistent negative client feedback or complaints
• Engage in fraudulent activity or misuse of payments
• Violate applicable law

On termination, access to your account will be removed. You may request an export of your booking data within 30 days of termination.

9. Indemnification

You agree to indemnify and hold harmless Glamr, its officers, employees, and affiliates from any claims, damages, or costs (including legal fees) arising from your use of the platform, your services to clients, or your breach of this Agreement.

10. Changes to this Agreement

We may update this Agreement from time to time. We will provide at least 14 days' notice of material changes by email. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

11. Governing law

This Agreement is governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

12. Contact

For any questions about this Agreement, contact us at legal@glamr.ie.